Increase in Net Operating Profit Before Taxes
Increase in revenue
Increase in service level
A global leader in consumer products faced challenges with customer service levels below target, caused by inefficiencies in their value chain, cost overruns, and customer dissatisfaction. Partnered with Sintec Consulting, they optimized their supply chain and governance, leveraging technology and data discipline. This transformation enhanced service levels and bolstered operational effectiveness, ensuring a more resilient global presence.
“Fragmented processes, silos, and inefficient use of technology were obstructing the company’s ability to meet customer expectations and optimize operations.”
The company faced a critical challenge with customer service levels below target, primarily due to inefficiencies in its value chain, leading to cost overruns, lost sales, and customer dissatisfaction. The fragmented supply chain operated in silos, lacking a unified goal across functions. Additionally, a lack of governance and collaboration hindered efforts to improve service levels, while the underutilization of technological tools and poor data management compromised operational effectiveness.
The company partnered with Sintec Consulting to address inefficiencies across their value chain that were impacting service levels, operational effectiveness, and overall performance. Sintec leveraged its expertise in business and operations to guide the client through a comprehensive transformation.
The partnership with Sintec Consulting resulted in substantial improvements across the company’s operations, driving both efficiency and growth. Service levels saw an increase of 10 percentage points, while revenue grew by 2%, and NOPBT experienced a 2% boost. Out-of-stock instances were reduced by 3%, contributing to better inventory management. Furthermore, the transformation led to significant cost savings by optimizing demand planning, refining supply strategy, and strengthening data governance practices. These efforts not only enhanced operational effectiveness but also significantly improved overall service quality, positioning the company for sustained success.
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