Customer Experience Design & Management
Customer experience is one of the main key factors that differentiate product and service offerings. Mapping and implementing a customer journey that puts the customer at the center of the organization is part of a strategy to put the customer at the center of everything you do. Sintec offers a proven method for doing this process. Our clients make business sense of CX initiatives through a compelling event created from the P&L of the business. We help our clients build a holistic solution that looks in both directions: from the outside wall, what the customer values; and from the inside wall, how to generate that value.
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Customer Experience Design & Management
Customer experience is one of the main key factors that differentiate product and service offerings. Mapping and implementing a customer journey that puts the customer at the center of the organization is part of a strategy to put the customer at the center of everything you do. Sintec offers a proven method for doing this process. Our clients make business sense of CX initiatives through a compelling event created from the P&L of the business. We help our clients build a holistic solution that looks in both directions: from the outside wall, what the customer values; and from the inside wall, how to generate that value.
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Benefits
Client
Building a customer journey based on what the customer really values.
Cost
Reduced service and marketing costs through better customer engagement.
loyalty
Increased customer retention and loyalty.
Metodolgía
